Click Click application privacy policy - the introduction: Welcome to the Click Online application This Privacy Policy helps you better understand how we collect, use and store your information. technology and privacy laws are constantly changing, and we are committed to notifying you when any change is made. We will also add an explanatory notice in the application. Your use of the Click Online application after such changes are posted constitutes acceptance of the modified policies. By subscribing to any of the products or services provided by the company or dealing with a merchant using the Click Online application services, you agree to the terms of the privacy policy and thus agree to the terms of service. The Privacy Policy is a legally binding agreement between you and the client, employer, or any other party if you work on their behalf in accordance with an approved authorization or official agency as a user of the services. When we use the term “personal information” in this policy, it refers to any information related to a specific person but does not include the name, work address, email address, or telephone number of an organization employee. We will keep your personal information accurate, complete, and up-to-date with the information you provide to us. If you request access to your personal information, we will inform you of the existence, use and disclosure of your personal information as permitted by laws and regulations and provide you with access to that information. We will always seek your consent before using your personal information for any other purposes - Information from traders: If you are a merchant, you agree to post a privacy policy on your storefront that complies with the regulations and laws applicable to your business. You also agree to obtain the consent of your customers for the use and access of their personal information by the Click Online application and any other parties designated as third parties by our application. What information do we collect from merchants and why? • We collect your name, address, email address, mobile phone number, etc. • We need this information to provide you with our services. First and foremost: verifying your identity, contacting you, and issuing invoices to you. • When you complete the registration process for the Services, you will be able to activate the logistics and payment services in your account. If you do so, we will collect your address, business type, business identification number, date of birth (if you are a sole proprietor), bank account information and personal identification information/formal identification. • We need this information to establish logistics and payment services for you, including fraud and risk monitoring and to comply with applicable legal and regulatory requirements. • We collect personal information about your customers that you share with us or that customers provide while shopping or during the checkout process. o We use this information to provide you with our services, facilitate the completion of orders, and provide better service to your customers. • We will also use personal information in other cases if you give us your express permission. • Address Book: You may provide us with the phone numbers of your store users and other contacts in your mobile phone address book. You confirm that you are authorized to provide us with these numbers to allow us to provide our services. o We use this information to provide you with our services, facilitate the completion of orders, and better serve your customers • Camera and Photo Library: Provides us with access to your camera and photo library. You confirm that you are authorized to provide us with these images to allow us to provide our services. o We use this information to provide you with our services so that you can add and manage products to your store. • Location: You provide us with access to your location using the location service on your phone and confirm that you are authorized to provide us with these locations to allow us to provide our services. o We use this information to provide you with our services so that you can send and deliver orders to our partners. • Use and Logging Information: We collect information related to the Services, diagnostics, and performance, and this includes information about your activity such as how you use our Services, how you interact with others using our Services, and the like, log files, diagnostics, crashes, websites, performance logs, and reports. • Device and Contact Information: We collect device-specific information when you install, access, or use our Services. This includes information such as hardware type, operating system information, browser information, Internet Protocol Address (IP Address), and mobile network information including phone number and device identifiers. We collect device location information if you use our location features 3- Information from merchant clients: • We collect the name of merchant customers, their electronic addresses, shipping and billing addresses, mobile phone number, Internet Protocol address (IP address), and device data. • We need this information to provide merchants with our services including support, completing and facilitating orders, payments and authentication. We also use this information to improve our services. - Information from Click Online visitors and support users: • We collect information about the user's device, browser, network connection, and IP address, and we may also receive personal information when you submit requests, support tickets, or other requests to our application through any of our sites. • We collect phone number and log calls from phone support users. • We collect name, email address, device and browser information, network connection, Internet Protocol (IP) address, and conversation text from chat support users. • We collect the name, email address, and store URL (URL) of Store and App users. We use this information to service your account, improve our services, and answer any questions you may have - Use of cookies: • We use cookies to recognize your device to provide you with a personalized experience. • We may use cookies to display personalized ads from Google and other third-party vendors. • We may also use web beacons, tracking technology, and other automated tracking methods on our websites, in communications with you, and in our products and services to measure performance and engagement. • We operate and provide our Services, including providing customer support and improving, repairing and customizing our Services. We understand how people use our Services to analyze and use the information we have to evaluate and improve our Services, research, develop and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us. We also use cookies to operate, improve, understand and personalize our services - When and why we share personal information with a third party: • Click Online works with third parties to help provide you with our services and we may share personal information with them to support these efforts. In some limited circumstances, we may also be required to share information with a third party to comply with regulatory and legal requirements or to respond to lawful requests by official authorities, including to meet security or law enforcement requirements and judicial rulings and decisions. We may also receive personal information from our partners and third parties. We may share personal information with a third party to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required. the law. We may also share personal information with a company that acquires our business whether through a merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this occurs, we will post a notice on our home page. • We may use the personal information we collect from you or your customers to contact or market directly to your customers We may provide the personal information we collect from you or your customers to other companies to market their products or services. • Our App will always ask for your consent before sharing your personal information with a third party for purposes other than those described in Section 6. - What do we do with your personal information when you end your relationship with us? • We will continue to store archived copies of your personal information for legitimate business purposes and to comply with laws and regulations. • We will continue to store anonymous information such as website visits without identifiers to improve our services. How do we keep your personal information secure? • We follow industry standards in information security management to protect sensitive information such as financial information, employee details and any other personal information entrusted to us. Our information security systems are applied to people, processes and IT systems on a risk management basis. • Our payment gateways are managed and audited by a qualified third party. • No method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information 9- Control and access to your personal information: You retain all your rights to your personal information and store content and may access it at any time. In addition, our Application takes reasonable steps to allow you to correct, amend, delete or limit the use of your personal information. You can update many types of personal information, such as payment or contact information, within your account settings. If you are unable to change your personal information within your account settings, please contact us to make the required changes. It is important to remember that if you delete or restrict the use of your personal information, the services provided by us may not function properly and completely. Thank you